FAQ's

FAQ's

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Frequently Asked Questions

 

A2B offers a range of Airfreight services, these include:

  • Customs Clearing
  • Forwarding
  • Express Air Service. Express air service means your cargo is hoping on a flight straight to its destination, which is distinctly different from standard airfreight because of special scheduling, handling, billing, pickup, and delivery.
  • Standard Air Service. While on occasion, a standard air service may fly direct to destination, it usually includes one or two stops along the way, usually for the sake of deconsolidating and reconsolidating cargo.
  • Deferred Air Service
  • PODs
  • Import and export consolidation services
  • Customs brokerage
  • Consular services and legalization of documents
  • Compliance with letter of credit instructions
  • Packing of goods
  • Insurance of your goods

The cost of sending small packages varies based on the courier service, package weight, and delivery speed.

Estimated Delivery Time

2–3 business days

Fast, reliable, door-to-door service

Calculate Shipping Charges

  • Weight (Actual or Dimensional)

  • Size/Volume of the package

  • Origin and destination countries

  • Service type (express, economy, etc.)

Yes, absolutely, we understand the importance of customer satisfaction and are committed to delivering high-quality service. If you are not satisfied with your shipment or experience, we do offer a refund or service adjustment policy, subject to the terms and conditions of the specific service used.

We encourage you to reach out to our customer support team with your order or tracking details. We’ll promptly review your case and work with you to resolve the issue  whether that means a refund, credit, or corrective action  to ensure your satisfaction.

Your trust is important to us, and we stand behind the reliability and quality of our services.

🔁 How to Cancel a Shipment

1. Determine Shipment Status

  • Not yet picked up or dropped off: Easier to cancel.

  • Already in transit: Harder to cancel; may require a recall or return-to-sender request.

Our company is headquartered in the United States and operates a robust international network with strategically located branches in the United Kingdom, Netherlands, Germany, and Canada. This global footprint enables us to provide seamless, efficient, and reliable services across North America and Europe, ensuring that we meet the diverse needs of our clients with localized expertise and global reach.

Numbers Speak For Themselves

Take Your Good Anywhere